How often do you find discussions turning into battles of opinion rather than opportunities for problem-solving?
Recently, in a South American organization I worked with, I came across an interesting challenge. During a meeting in which some people had expressed their dissatisfaction with the performance of the teams, the leaders were discussing how to change the way teams worked. But it seemed to me that in the discussion, it was more important to impose one’s opinion and gain status than to solve the problem.
I reflected on one of the possible causes, a competitive organizational culture that rewarded speaking up to propose rather than listening to other perspectives. I decided to intervene by asking questions that encouraged introspection and active listening: What situation did they want to change? What result did they hope to achieve?
The change was remarkable. The leaders began to align their goals and work more collaboratively. Subsequently, we implemented training in coaching and listening skills, which further strengthened the team dynamics.
How do you handle discussions in your team and what techniques do you use to foster effective communication?
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